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Troubleshooting

Data Not Syncing Between Devices

Troubleshooting steps for iCloud sync issues.

Sound Safari uses iCloud to sync your data across iPhone and iPad. If data isn't appearing on a second device, try these steps:

Check iCloud is enabled:

1. Open Settings on both devices

2. Tap your name (Apple ID) > iCloud

3. Make sure Sound Safari is toggled ON under "Apps Using iCloud"

Verify same Apple ID:

Both devices must be signed in to the same Apple ID. Check in Settings > tap your name at the top.

Force a sync:

1. Open Sound Safari on both devices

2. Make a small change on one device (e.g., edit a student name)

3. Wait 1-2 minutes for the change to appear on the other device

If sync still isn't working:

- Make sure both devices are connected to the internet

- Check that iCloud storage isn't full (Settings > Apple ID > iCloud > Manage Storage)

- Try closing and reopening Sound Safari

- Restart both devices

Settings → iCloud Sync shows the current sync status — here iCloud Not Available because the device isn't signed in

Important: iCloud sync is automatic whenever your device is signed in to iCloud — there is nothing to turn on in the app. Data created while a device was signed out lives only on that device until iCloud is enabled there.