Common Issues and Solutions

Data not syncing between devices:

• Confirm you're signed into the same Apple ID on both devices

• Enable iCloud for Sound Safari in Settings → Apple ID → iCloud

• Ensure both devices have internet — changes may take a few minutes

App running slowly or crashing:

• Update to the latest version from the App Store

• Restart the app by swiping it away and reopening

• Restart your device if the issue persists

No audio or pronunciations:

• Check that silent mode is off (side switch on iPhone/iPad)

• Turn up the volume

• Disconnect unintended Bluetooth devices

Subscription not showing as active:

• In the app: Settings → Subscription (under Account) → Restore Purchases

• Verify in iPhone Settings → your name → Subscriptions

Lost student data: With iCloud enabled and the same Apple ID, data syncs back automatically. Data created without iCloud may only exist on the original device.