Troubleshooting
Common issues, data sync, contacting support
- Common Issues and SolutionsFixes for syncing, audio, subscription, and data issues
- Data Not Syncing Between DevicesTroubleshooting steps for iCloud sync issues.
- Subscription Not Showing as ActiveWhat to do if the app doesn't recognize your subscription.
- Audio or Pronunciation Not PlayingFixes for audio playback issues.
- Contacting Support — What to IncludeHow to write a support email that gets resolved quickly.
- Lost Access to Two-Factor AuthenticationCan't get your 6-digit code? Try your authenticator on another device, use a backup code, or email support to verify it's you and reset two-factor.