Common issues, data sync, contacting support

Troubleshooting

Fixes for syncing, audio, subscription, and data issues

Common Issues and Solutions

Troubleshooting steps for iCloud sync issues.

Data Not Syncing Between Devices

What to do if the app doesn't recognize your subscription.

Subscription Not Showing as Active

Audio or Pronunciation Not Playing

How to write a support email that gets resolved quickly.

Contacting Support — What to Include

Can't get your 6-digit code? Try your authenticator on another device, use a backup code, or email support to verify it's you and reset two-factor.

Lost Access to Two-Factor Authentication

Find answers about practice sessions, student management, and more.

Setting up the app, adding students, your first session

Getting Started

Download and install Sound Safari from the App Store. When you first open the app, you'll choose whether you're a therapist or a parent — this customizes your experience.

How to Set Up Sound Safari

What each mode includes and how to switch.

Therapist Mode vs Parent Mode

How to add, edit, and delete student profiles.

Adding and Managing Students

A walkthrough of starting and completing a session.

Running Your First Practice Session

How automatic iCloud sync works and what to do if it's not syncing.

iCloud Sync Across Devices

What the six practice levels mean and when to move up.

Practice Levels: From Isolation to Story

Practice modes, scoring, SOAP notes, IEP goals, progress reports, probes, custom word lists

For Therapists

A tour of the practice activities and clinical documentation tools in Therapist Mode.

Practice Modes and Clinical Tools Overview

How scoring modes and the cueing hierarchy work.

Scoring and Prompt Levels Explained

How to generate, edit, and share SOAP notes.

Writing and Managing SOAP Notes

How to assign goals and track mastery over time.

Setting Up IEP Goals and Tracking Progress

How to screen sounds and interpret recommendations.

Running Articulation Screenings

How to create homework and share it with parents.

Assigning and Sharing Homework

Quick no-cue assessments for baselines and progress monitoring.

Running Probes and Tracking Baselines

Build word lists with vocabulary that matters to each student.

Creating Custom Word Lists

Practice with two or more students taking turns in one session.

Running Group Sessions

PDF progress reports and CSV exports for documentation and IEP meetings.

Exporting Progress Reports and Data

Home practice tips, understanding your child's progress, homework assignments

For Parents

Tips for practicing speech sounds at home and tracking your child's progress

Practicing at Home with Your Child

How to open, practice, and share results from homework your therapist assigned.

Completing Homework from Your Therapist

What accuracy scores mean and when to talk to your therapist.

Understanding Your Child's Progress

Subscription, cancellation, restoring purchases

Account & Billing

Free trial, subscription plans, managing your subscription, and refunds

Subscription and Purchases

Step-by-step guide to cancelling through Apple

How to Cancel Your Subscription

How to restore your subscription after switching phones.

Restoring Purchases on a New Device

Everything you get during your 14-day trial.

Free Trial — What's Included

Compare features and pricing for each plan.

Parent Plan vs Pro Plan — Which Is Right for You?

Privacy and compliance information for clinical settings.

Is Sound Safari HIPAA Compliant?

How to permanently remove your data from Sound Safari.